Q: Who are your Managing Agents?
A: Our Managing Agents are Sunshine Homes USA. Debbie & Nobby DeLacey have run Sunshine Homes USA for the past 10 years and have a very good track record as well as achieving Management Company of the year twice.
   
Q: How do I contact your Managing Agents (Sunshine Homes USA)?
A: Please report all Non Emergencies to 863-420-7331 or Email debbie@SunshineHomesUSA.com, if you CANNOT speak to a staff member please leave a message and they will return you call. Emergencies must be reported to 407-506-6883
   
Q: How close is the Villa to Disney?
A: The Villa is situated in a quiet rural area of Lindfields but only 5 miles/15 minutes from Disney World.
   
Q: How far away is Seaworld, Discovery Cove and Aquatica?
A: Seaworld and Discovery Cove are approximately 20-30 minutes away. They are all nearly next to each other.
   
Q: How far away is Universal Studios?
A: Universal Studios is approximately 20-30 minutes away.
   
Q: How far away is Wet N Wild?
A: Wet N Wild is approximately 20-30 minutes away
   
Q: How far away is Busch Gardens?
A: Busch Gardens is approximately 60-90 minutes away ? If you know the way 60 minutes. It took us 90 minutes. 
   
Q: Do you allow PETS / SMOKING?
A: No I'm sorry we do not allow pets or smoking as three members of our family suffer from asthma. We hope you understand. 100% Non Smoking Home.
   
Q: How Private is the Pool?
A: The garden is fully fenced and secure making it the ideal place to stay for families with young children. But please remember always watch your children around the pool.
   
Q: Should I have pool heating?
A: It really is down to personal choice, but I would say October-April is a must. What one person thinks is cold, another may not.
   
Q: Can I have Pool Heating if I change my mind?
A: Yes, just call our Management Agents and they will arrange it. You will have to pay the Agents upon their visit. But it is more cost effective if you want Pool heating to book in advance directly with us.
   
Q: Can we use the telephone?
A: Free calls can be made throughout the USA including cells/mobiles. There are free land calls to the UK but not for cells/mobiles. Please check the cost first as it can be expensive and we have no control over the charges. You can purchase phone cards from local stores and supermarkets.
   
Q: Will we need to rent a car?
A: Yes, to get the best out of your vacation we feel you would need to rent a car during your stay. Dont forget you need to be 21 years of age and hold a Full Driving Licence.
   
Q: Is the Villa approved for holiday rentals?
A: Yes, it is approved and licensed by the State of Florida and Osceola County for Short Term Holiday Rentals. Minimum rental age is 21 years of age.
   
Q: Does the Villa satisfy all safety requirements?
A: Yes, the Villa is inspected yearly and fully complies with all current safety regulations
   
Q: Is the Villa air conditioned?
A: The Villa is fully air conditioned throughout, and has ceiling fans in most rooms. The air conditioning is set between 75 degrees, this is the recommended temperature. If it is not comfortable for you our Management Agents will adjust it for you. Unfortunately the air-conditioning cannot be adjusted by yourselves as in the past, we have had guests turning the controller on and off resulting in extreme fluctuation in temperatures.
   
Q: Do I need to bring my own linen and towels?
A: Of course not, Dream Florida Holidays Villa comes with linen, bath and pool towels. Please do not use the bathroom towels around the pool, the chemicals in the pool spoil them.
   
Q: Is Dream Florida Holidays Villa a self catering holiday?
A: Yes, we are solely a Florida Self Catering Villa.
   
Q: Are there any toiletries at the Villa?
A: We provide a small pack which consists of small size guest soaps, toilet tissue/rolls, and a couple of sachets of dishwasher powder, just to get you started. You may find that the previous guest has left behind dishwasher powder, washing powder and washing up liquid etc, so it is worth checking before you purchase anything.
   
Q: Are there shops, supermarkets near by?
A: Yes there are local shops 5 minutes away and the larger Wal-Marts 10-15 minutes away.
   
Q: Where are the Shops and Supermarkets?
A:

There are two Publix supermarkets within a few minutes drive of the villa, plus quite a few small convenience stores. When you exit "Lindfields" main entrance. If you turn left or right and after a short distance you will see the Publix sign. There is a Wal-Mart Superstore which is open 24/7 close by. Turn left out of Lindfields onto Hway 192W, then take Hwy 27 towards Clermont.

   
Q: Do we have to wash the towels?
A: A final laundry wash is included in the cost of the rental. We do however, expect guests to be reasonable and not leave piles of used towels. Most guests just wash them as they use them, as you would at home.
   
Q: When is the Villa cleaned?
A: Our Management Agents makes sure the Villa is professionally cleaned throughout prior to your arrival. The bed linen and towels are freshly laundered and ready for your use. Upon your departure the same procedure is carried out in preparation for the following guests. Additional cleans are available during your stay but incur a further charge. Please let us know is you require further cleaning at booking stage.
   
Q: When we leave does the maid wash the bedding?
A: Yes, this is included in the final clean.You can change the bedding during your stay if you wish but you would have to wash the bedding that you are replacing so it is ready for the next guests. Alternatively book an extra maid visit during your stay.
   
Q: Villa rental prices?
A: We are very competitive, but please do not get caught out by some of the cheaper villas. Cheap means cheap. Try and avoid travel agents, as more often than not the villa never seems quite as good as the brochure. Dream Florida Holidays Villa is a family run business and we try our best to offer you wonderful accommodation at a very reasonable price, and don't forget we are backed up by excellent Management Agents.
   
Q: What happens if something fails, e.g. Dishwasher?
A: Please contact our Management Agents their number is displayed by the phone. They will do their best to solve the problem. Our Management Agents are available 24/7, emergencies between the hours of 5.30 pm - 9.00 am.
   
Q: When do we take out the Trash/Rubbish?
A: There are two collections per week. It is usually collected early Monday (black bin) and Friday morning (black wheelie bin with yellow/green lid). You can put it out the night before but the wildlife/raccoons, can get to it. Please DO NOT feed the raccoons, it will only encourage them to come looking in the bins for more food, which they then tip over. The trash collectors will not pick up the contents of an over turned bin. On a few occasions where guests have arrived at the Villa to find trash/rubbish all over the front garden. So please dispose of as much trash as you can before the end of your stay, by making full use of the trash collection days nearest the end of your vacation date. Thank you.
   
Q: Do You Require A Booking Deposit?
A: Yes, like all owners, we require a Booking Deposit/Security Bond to be returned with your signed Booking Form and your signed T&Cs. The Deposit acts firstly as a Booking Deposit, which is non-refundable and then once the rental balance is paid it becomes a security Deposit/ Bond which is returned to you approximately 4-5 weeks after you vacate the Villa. See the Bookings & Prices page for Deposit and Rental Prices.
   
Q: What is a Security Deposit/Bond?
A: This covers any damage, loss, or additional cleaning which may be required as a result of your occupancy of the villa. Our Management Agents will inspect the Villa after your stay and upon receipt of a satisfactory report, we will return your security Deposit/Bond normally within 3 weeks. Deductions are not made for minor breakages.
 
Q: When is the Final Balance due?
A: The total cost, including pool heating (if requested) is required 10 weeks prior to your arrival at the villa. The date is printed on your copy of the Booking Form. You will see the store and the exit shortly after you join the 27. Around Wal-Marts are other stores which include Pizza Hut, Domino's Pizza, Subway, Gift Shops, Hair Salon, 7-11, Gas (petrol) stations and much more.
 

 

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